Privacy policy.

Last updated: September 25, 2025

Ngozi Standard (“Ngozi Standard,” “we,” “us,” or “our”) provides luxury residential cleaning services in Chattanooga, Tennessee (USA). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit forms, or otherwise interact with us online.

We wrote this policy in clear, plain English while aligning with major privacy laws, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and other U.S. state privacy laws (including Virginia, Colorado, Connecticut, Utah, and Tennessee). Where specific regional disclosures are required, we include them below with citations to authoritative sources. If a requirement changes, we will update this policy.

1) Introduction & definitions

  • Personal information / personal data: Information that identifies, relates to, describes, or could reasonably be linked with an identifiable person (e.g., name, email, phone, IP address). (GDPR Art. 6 bases; definitions vary by law.) GDPR+1

  • Processing: Any operation performed on personal data (collection, use, storage, disclosure, etc.).

  • Controller / business: The entity that determines the purposes and means of processing (GDPR/CPRA terminology).

  • Service providers / processors: Third parties that process data for us under written contracts.

This website is intended for adults. See Children’s privacy below. COPPA imposes specific duties if services are directed to children under 13 or if we knowingly collect data from them. Federal Trade Commission+1

2) Information we collect (categories & examples)

We collect the following categories of information:

  • Identifiers & contact details: name, email address, phone number, and any information you include in contact or quote-request forms.

  • Internet / device data: IP address, device identifiers, approximate location (derived from IP), browser type, pages viewed, and interactions with our site (via cookies and pixels). (GA4 documentation confirms GA4 does not log or store IP addresses; see Cookies & tracking.) Google Help

  • Commercial inquiry data: service interests (e.g., Signature Reset™, Move-In/Out), property type notes you provide, scheduling preferences.

  • Inferences: limited, high-level preferences inferred from pages visited (e.g., interest in particular services).

We do not seek to collect sensitive personal information and ask that you do not submit it. If you choose to provide sensitive information, we will handle it in accordance with applicable law.

3) How and why we use the information

We use personal information to:

  • Provide, operate, and improve our website and services; respond to inquiries; schedule consultations; and send service-related communications (contractual necessity or legitimate interests).

  • Analyze website performance and audience engagement (our and our service providers’ legitimate interests; see cookies).

  • Conduct limited, privacy-respecting advertising and measurement (e.g., Meta Pixel, Google Ads/Analytics), including to understand which pages lead to inquiries. Where required, we obtain consent or honor opt-out signals. Under CPRA, certain ad tech uses can be deemed “sharing” for cross-context behavioral advertising. We honor consumer opt-out rights including Global Privacy Control (GPC). FindLaw Codes+2California DOJ+2

  • Maintain security, debug, and prevent fraud or abuse. Legislative Information

  • Comply with legal obligations and enforce our terms.

4) Legal basis for processing (GDPR)

If you are in the EEA/UK, we process personal data on the following legal bases (GDPR Art. 6):

  • Consent (e.g., non-essential cookies/advertising).

  • Contract (e.g., responding to your request or providing booked services).

  • Legitimate interests (e.g., site analytics, security, business operations) where not overridden by your rights.

  • Legal obligation (e.g., compliance with applicable laws). GDPR+2ICO+2

You can withdraw consent at any time where consent is the basis.

5) Cookies and tracking technologies

We use cookies, pixels, and similar technologies to operate the site, measure usage, and (if enabled) support advertising and retargeting.

  • Google Analytics 4 (GA4): GA4 documentation states it does not log or store IP addresses and drops EU users’ IPs before logging. We use GA4 to understand site traffic and improve user experience. Google Help

  • Meta Pixel: Helps measure ad performance and reach interested audiences. Depending on configuration, certain CPRA authorities view some ad tech uses as “selling” or “sharing” personal information; we therefore provide an opt-out and honor GPC (see Your data rights). California Lawyers Association+1

Your choices:

  • You can manage non-essential cookies via our site’s Cookie Settings link (displayed in the banner, where required).

  • Browser settings may block or delete cookies.

  • We honor applicable Global Privacy Control (GPC) or other recognized universal opt-out signals where required (e.g., CA now; CO and CT have UOOM/GPC recognition requirements). California DOJ+2Duane Morris+2

6) Data sharing and disclosure

We do not sell personal information. We may disclose personal information to:

  • Service providers / processors: website hosting, analytics, advertising and measurement (e.g., Google Analytics, Meta), email delivery, CRM/lead management, and security. They may only use data as instructed by us under contract.

  • Legal and safety: to comply with law, legal process, or to protect our rights, users, or the public.

  • Business transfers: in the event of a merger, acquisition, or asset sale consistent with applicable law.

About advertising “sharing” (CPRA): Some uses of third-party pixels for cross-context behavioral advertising may be deemed “sharing” under California law. We provide a “Do Not Sell or Share My Personal Information” link (or equivalent setting) and honor GPC signals as an opt-out of sale/sharing. FindLaw Codes+1

7) Data storage, security, and retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

We retain personal information only as long as necessary for the purposes described above, including to meet legal, tax, or accounting requirements, resolve disputes, and enforce agreements. Factors we consider include the nature of the information, the purpose of processing, and applicable legal requirements.

8) Your data rights (how to exercise them)

Your rights depend on your location and the laws that apply to us. Generally, you may have the right to access, correct, delete, and opt-out of certain processing (such as targeted advertising/cross-context behavioral advertising), and to appeal if we deny a request in certain states.

How to submit a request

Email us at privacy@ngozistandard.com with your name, the right you wish to exercise, and your state or country of residence. We will verify your request consistent with the applicable law.

  • Response times: Many U.S. state laws and the Virginia law specify a 45-day response window (with a possible 45-day extension where reasonably necessary). Virginia Office of the Attorney General

  • Appeals (e.g., Virginia/Colorado/Connecticut/Tennessee): If we deny your request, you may appeal through the process we provide; if still unresolved, you may contact your state Attorney General. (Virginia statute requires a conspicuous appeals process and response within 60 days.) Virginia Law+1

California (CCPA/CPRA)

California residents have the right to: access; correct; delete; opt-out of sale or sharing (including via GPC); and limit use/disclosure of sensitive personal information. We honor GPC as a valid opt-out signal and, if applicable, will not ask you to opt back in for at least 12 months. California DOJ+1

Colorado

We recognize Universal Opt-Out Mechanisms (UOOM) such as GPC for opt-outs of targeted advertising/sale, as required under the Colorado Privacy Act (effective July 1, 2024). Duane Morris+1

Connecticut

As of January 1, 2025, covered businesses must honor opt-out preference signals (e.g., GPC) for targeted advertising/sale. We recognize and process these signals for eligible Connecticut consumers. CT.gov+1

Virginia

Virginia consumers have access, correction, deletion, portability, and appeal rights; controllers must provide a clear privacy notice and respond generally within 45 days, with appeals resolved within 60 days. Virginia Office of the Attorney General

Tennessee

The Tennessee Information Protection Act (TIPA) took effect July 1, 2025. TIPA requires a privacy notice describing how consumers can exercise rights, including an appeals process. We follow these requirements for Tennessee residents where TIPA applies. Tennessee State Government+1

Authorized agents & non-discrimination: Where applicable (e.g., California), you may use an authorized agent to submit requests, and we will not discriminate against you for exercising your rights.

9) Children’s privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it. Operators of child-directed sites must obtain verifiable parental consent before collecting personal information from children; if our audience ever included children, we would comply with COPPA’s requirements as amended in 2025. Federal Trade Commission+1

10) International data transfers (if applicable)

If you are located outside the United States, your personal information may be processed in countries with different data protection laws (e.g., U.S.). Where required (e.g., EEA/UK), we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs) with our service providers (e.g., analytics, advertising) and implement supplementary measures consistent with guidance.

Google Analytics (GA4) indicates it does not log/store IP addresses and drops EU IPs before logging, which reduces the risk of international transfer of IP addresses; other data may still be transferred subject to provider safeguards. Google Help

11) Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or in the law. We will post the updated version with a new “Last updated” date. If changes materially affect your rights, we will provide additional notice as required.

12) Contact information

If you have questions or wish to exercise your rights, contact us:

Ngozi Standard
Attn: Privacy
Chattanooga, Tennessee, USA
Email: privacy@ngozistandard.com

State & EU references (key legal points we rely on)

Your practical controls (summary)

  • Cookie Settings (banner link) to control non-essential cookies.

  • Do Not Sell or Share (CPRA link/setting) and automatic honoring of GPC where required.

  • Rights requests via info@ngozistandard.com (verification required).

  • Appeals process provided if we cannot fulfill a request (see your confirmation email).